Refund policy

Returns 

• Items can be returned within 30 days of purchase. 

• Products must be unused, in original condition, and accompanied by a receipt or proof of purchase. 

• Partial refunds may be issued for: 

• Items that are damaged, missing parts, or not in their original condition (unless the issue was our error). 

• Items returned more than 30 days after delivery.

Refunds 

• Once we receive and inspect your return, we'll notify you by email whether your refund has been approved. 

• Approved refunds will be issued to your original payment method within several business days. 

• Missing Refunds If your refund hasn't arrived: 

• Check your bank account. 

• Contact your credit card company, as processing times may vary. 

• Contact your bank for additional information. 

• If you still have not received your refund, email teenmade@afterschoolmatters.org. 

Sale Items 

• Sale items are final sale and cannot be refunded. 

• Exchanges 

• We only replace items that are defective or damaged. 

• To request an exchange, email teenmade@afterschoolmatters.org. 

Return Shipping 

• Contact teenmade@afterschoolmatters.org before sending a return. 

• Customers are responsible for return shipping costs. 

• For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. 

Questions? For any questions about returns, refunds, or exchanges, contact teenmade@afterschoolmatters.org.