Refund policy


 

Returns 

Items can be exchanged within 30 days of purchase for store credit of equal or less value. Customer is responsible for shipping costs to return items. View the Shipping section below.

WE DO NOT OFFER REFUNDS, except for in specific cases. View the Refund section below.

Products must be unused, in original condition, and accompanied by a receipt or proof of purchase. 

Questions? For any questions about returns, refunds, or exchanges, contact teenmade@afterschoolmatters.org

Refunds

ALL SALES ARE FINAL. We only offer refunds in the following cases:

  1. The item is missing parts or is damaged in a manner not visible in the product listing.
  2. The item received is not accurate to the product listing.

Please email us with photos or other proof of defective/incorrect items.

Once we receive and inspect your return, we'll notify you by email whether your refund has been approved. 

Approved refunds will be issued to your original payment method within several business days. 

Missing Refunds 

If your refund hasn't arrived: 

  • Check your bank account. 
  • Contact your credit card company, as processing times may vary. 
  • Contact your bank for additional information. 
  • If you still have not received your refund, email teenmade@afterschoolmatters.org. 

Sale Items 

  • Sale items are final sale and cannot be refunded. 

Questions? For any questions about returns, refunds, or exchanges, contact teenmade@afterschoolmatters.org

Exchanges 

Return Shipping 

  • Contact teenmade@afterschoolmatters.org before sending a return. 
  • Customers are responsible for return shipping costs. 
  • For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. 

Questions? For any questions about returns, refunds, or exchanges, contact teenmade@afterschoolmatters.org.